Terms and Conditions

Stay Your Way Sustainability Initiative

Any skipped cleans must be registered with reception with 1 x drink per person per skipped room clean available upon a minimum 2-night stay. Eligible drinks must be redeemed in hotel restaurant or bar and include 1 x 125ml glass of house wine, 1 x can soft drink, 1 x bottle of beer or 1 x single measure house spirit and mixer. Alcohol for over 18’s only. No cash alternative.

10% discount valid on direct online bookings only. Promo code ‘BOOKDIRECT’ must be used upon purchase to redeem offer. Available on flexible and advanced purchase room rates only. BOOKDIRECT code can not be used in conjunction with any other package or offer available. One bottle of house wine per booking. Alcohol for over 18’s only. 10% discount available across food and non-alcoholic items. Offer excludes afternoon tea. 10% off available on spa treatments and retail spa products. Spa treatments must be booked seperately, in advance of stay via https://www.stirlinghighlandhotel.co.uk/spa-and-fitness. Offer cannot be redeemed for cash. Offer subject to availability and may change without notice.

Offer requires a minimum advance booking period with full prepayment at the time of booking. Offer is non-refundable and non-cancellable and bookings cannot be changed or transferred at any time.

All Party Nights are subject to demand exceeding the minimum numbers required to proceed with a successful event, if not, alternative dates may be offered. A non-refundable £15 deposit for each guest is required within 10 days of making your party lunch or party night reservation in order to guarantee your booking. The final balance is due 4 weeks prior to the booking date. If you make a booking within 4 weeks of arrival, we will request the full balance straight away.
All accommodation must be fully pre-paid 4 weeks prior to arrival. All payments are non-refundable, please ensure everyone in your party is aware.
You can add to your booking at any time (subject to availability), but if you need to reduce numbers, you will not receive a refund and your deposit cannot be transferred to cover drinks, accommodation or any other services.
If we have to cancel a party or change the entertainment, you will be informed and will be offered an alternative event or a refund.
You will be given a separate contract for bookings of 30 guests or over.
Table lay-outs, table sizes and room plans are at the discretion of the hotel, as this is impacted by numbers attending each event. We will be operating two separate festive parties each night, if you are planning on joining another group, please let us know in advance.
Every effort will be made to accommodate specific requests, but guarantees are not possible.
If a specific pre-ordered wine is unavailable, you will be offered a suitable alternative.
Bedrooms will be available from 3pm on the day of arrival and check out is 11am.
Festive Lunch and Dinner reservations require a minimum of 8 adults and must be reserved 7 days in advance. A non-refundable deposit of £10 per person is required within 10 days of making your reservations in order to guarantee your booking. Full payment must be made 14 days prior to the event.
Festive Afternoon Tea bookings of 10 or more require prepayment at the latest 7 days prior to arrival.
Stories with Santa must be fully prepaid at the time of booking.
All prices include VAT at the current rate.
All bookings are subject to availability.